Last updated: March 26, 2026
By accessing or using the Symlfy platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, do not use the Service.
Symlfy provides a Backend-as-a-Service (BaaS) platform that includes authentication, document management, e-signature workflows, email integration, and API gateway services. The Service is designed for use by companies building applications in regulated industries.
Symlfy is an infrastructure provider. You are responsible for your own application, your compliance obligations, and your relationship with your end users.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials.
When you create a platform tenant, you are responsible for all activity that occurs under your tenant, including activity by your application tenants (your end users).
Multi-factor authentication (MFA) is mandatory for all accounts. You must not disable, bypass, or circumvent MFA requirements.
You agree not to:
The Starter plan is provided free of charge with limitations on users, storage, and features. Symlfy reserves the right to modify free tier limits with 30 days' notice.
Paid plans are billed monthly. Payment is due at the beginning of each billing period. All fees are non-refundable except as required by law.
Paid plans include a monthly credit for AI and document scanning usage. Unused credits do not roll over. Usage exceeding the included credit will be billed at published overage rates.
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the next billing cycle. Downgrading may result in loss of access to features or data if you exceed the lower plan's limits.
You retain ownership of all data you store on the Service ("Your Data"). You grant Symlfy a limited license to host, store, and transmit Your Data solely for the purpose of providing the Service.
Symlfy processes Your Data in accordance with our Privacy Policy. We do not sell, share, or use Your Data for advertising purposes.
Upon account termination, Your Data will be retained for 30 days to allow for export. After 30 days, Your Data will be permanently deleted. Audit logs may be retained for up to 7 years as required for compliance.
Your Data is stored in Google Cloud Platform's us-central1 region (Iowa, USA). We do not transfer data outside the United States unless you explicitly configure a different region.
Symlfy implements industry-standard security controls including encryption at rest (AES-256), encryption in transit (TLS 1.2+), mandatory MFA, immutable audit logging, and automated secret rotation. For full details, see our Security Policy.
Despite these measures, no system is 100% secure. You are responsible for securing your own application code, managing your users' access, and complying with your industry's regulations.
Symlfy aims for high availability but does not guarantee uninterrupted service. We are not liable for downtime caused by Google Cloud Platform outages, scheduled maintenance, force majeure, or your own actions.
Scheduled maintenance will be announced with at least 24 hours' notice when possible.
The Service, including its software, design, documentation, and branding, is owned by Symlfy and protected by intellectual property laws. These Terms do not grant you any rights to Symlfy's intellectual property except the limited right to use the Service as described herein.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYMLFY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
SYMLFY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO SYMLFY IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold Symlfy harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any law or regulation.
Either party may terminate the account at any time. Symlfy may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the Service ceases immediately, subject to the data retention provisions in Section 6.3.
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of Colorado.
For questions about these Terms, contact us at legal@symlfy.com.